Shipping Policy

Domestic Shipment

Delivery time

Delivery times vary depending on your location and the shipping method chosen. You can find the estimated delivery time during the checkout process.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped .

 Customs, Duties and Taxes

Pet Galleria ​is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 Damages

Pets Galleria is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipment

 We currently do not ship outside the East African Community however Specific consideration can be made.

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